Most products purchased through WallPops may receive free returns within 45 days from your original purchase from our website. Partial Quanity (Extra rolls / Overage) or FloorPops returns are subject to a 25% restocking fee. Items must be returned in their original product packaging. WallPops will process a credit to your credit card. You must follow the return procedure below to receive a credit.
When we have received your merchandise in unused condition, we will issue a credit to your credit card within 10-15 business days.
Defective or Damaged Merchandise
WallPops will replace damaged or defective merchandise due to manufacturing defects, shipping damage or shipping error within 45 days of the date of purchase, as long as stock exists to fulfill the order. You must follow the return process below to request replacement merchandise. There is no return fee for defective, damaged or shipping error merchandise.
How to Return
You must follow the return process below to request replacement merchandise. To request a return, please call us at 800-366-1700 or e-mail us at firstname.lastname@example.org to request a return authorization number. Please be sure to have the order number available for the customer service representative or state the order number in your e-mail. Once we accept your return request, you will be issued a return authorization number and a prepaid return label will be mailed to you. Please include in your return package, a copy of your original receipt with the return authorization number noted. If you choose not to wait for a prepaid return label, merchandise can be returned by any shipping method you choose to the address below.
Please address and return your items to:
Attn: WallPops Returns
Brewster Home Fashions
67 Pacella Park Drive
Randolph, MA 02368
When we have received your merchandise in unused condition, we will issue a credit to your credit card within 10-15 business days. For questions or concerns, please contact customer service at 781-963-4800.