Return Policy

General Return Guidelines

  • 30-Day Window: Most products purchased directly through WallPops may be returned within 30 days of your original purchase.
  • Non-Refundable Items: Wallpaper samples are non-refundable and may not be returned for a refund for any reason.
  • Condition: Items must be in unused condition in order to receive credit.

Damaged, Defective, or Wrong Items

WallPops will replace damaged or defective merchandise due to manufacturing defects, shipping damage, or shipping error within 30 days of purchase, as long as stock exists to fulfill the order.

How to Start a Return

We offer an easy, automated return process through our Online Return Portal—click Start a return to begin.

  1. Submit Request: Enter your Order Number and Shipping Zip Code in the portal, select your items, reason for return, and preferred refund option.
  2. Ship Items: Print your prepaid shipping label and packing slip, attach the label, and drop off your package at any USPS location within 28 days.


Need assistance or prefer manual support? You can still contact our Customer Care team at 800-366-1700 or email customercare@wallpops.com.

Processing & Refunds


When we have received your merchandise in unused condition, we will issue a credit to your original payment method within 2-5 business days.